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Frequently asked questions (FAQs)

Welcome to the Frequently Asked Questions Page (FAQs). This page is designed to address commonly-asked questions regarding this site, Life Insurance, Annuities, Mutual Funds, Long Term Care, Account Service, our Company and more. Click below on the area of interest to you.


We want to make sure you receive a response to any service or policy-related questions as quickly as possible. To help us help you, please do not use the comment field below to submit these types of questions. Instead, please click here to access the Virtual Service Center and ask your question.


All comments are moderated by New York Life and will not appear on this story until after they have been reviewed and deemed appropriate for posting. Opinions expressed in posts are those of the respective authors and do not represent the official position of New York Life.