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Working at New York Life

Culture

How a company feels is important to consider as you search for career opportunities. You’ll be spending a lot of time at your new company—you want it to be a good fit. And New York Life feels different than other companies. We’re passionate about serving our customers. We collaborate. We give back. We deliver our best, but never at the expense of our values. If those things are important to you, then consider New York Life. We’ve been doing business like this for nearly 170 years, and we keep getting better.

We think that working for a mutual company makes a difference. Learn why.

9 ways to say, “We’re in it together.”

So, what makes New York Life tick? We’ve boiled it down to nine qualities. They describe us at our best—how we make decisions, how we serve our customers, and most important, how we continue our legacy of success. Join us and help us to keep it going.

Accountability
We bring our “A” game, are prepared and know our stuff.

Authenticity
We have candid discussions with colleagues at all levels, do the right thing and act with integrity.

Community
We work collaboratively and understand that our individual successes depend on others.

Conviction
We have a deep and heart-felt passion about our work and the company’s success.

Growth
We continually raise the bar, challenging ourselves and others to do more and perform better.

Impact
We aren’t just working hard, we’re focused on what we’re achieving.

Insight
We are all responsible for understanding our business strategies, business areas and markets.

Legacy
We honor and respect the long history and legacy of our company.

Permanence
We embrace the roles we play in shaping our company’s future.

Diversity and Inclusion

A diverse organization is rich with different perspectives, ways of approaching our work and, above all, opportunities. It’s open. It’s flexible. It’s respectful. That’s what being diverse and inclusive means to us. Beyond valuing the differences among people such as ethnicity, gender, religion, disability, or sexual orientation, diversity at New York Life produces the best possible results for our people, our business and our community. And that just makes us stronger.

We’ve been recognized for our diverse workplace. Find out where.

And you’ll find that at New York Life employees get involved and stay engaged. The following organizations were started by and for employees. People volunteer their time to convene networking events and seminars, host special guest speakers, raise funds for worthy causes and mentor their colleagues.

  • African American Employee Resource Group
  • Asian Resource Group
  • Disabled Employees Resource Group (ENABLE)
  • Hispanic/Latino Resource Group (The Latino Connection)
  • LGBT (NYL PRIDE)
  • Veterans (NYL Vets)
  • Women (Women’s Leadership Group)

Corporate social responsibility

Being there when we’re needed—that’s what our company is about. That same spirit and commitment to others extends to those in need in communities across the nation where our agents and employees live and work. Through the New York Life Foundation and Corporate Responsibility, we support the following programs.

Nurturing the children

The world of tomorrow will eventually be in the hands of today’s children and young people. We need to do whatever we can to prepare them for the challenges they will face. The New York Life Foundation supports local and national programs providing educational enhancement to middle and high school students from underserved neighborhoods and communities nationwide.

In 2011, the Foundation made a four-year, $1 million grant to BELL (Building Educated Leaders for Life) to expand access to high quality after-school and summer learning for disadvantaged youth.

Childhood bereavement

It is estimated that one in seven American youngsters will lose a parent or sibling before the age of 20. Dealing with loss early in life has a lasting impact on kids, and many end up suffering in silence. Since 2007, the New York Life Foundation has invested more than $7 million in programs and organizations that support grieving children.

The Foundation works with the largest bereavement camp providers in the nation: Comfort Zone Camp and Camp Erin (a program of the Moyer Foundation). Both camps give grieving children a chance to attend camp with other young people who have experienced a similar loss.

Volunteers for good

Whether it’s collecting food for the hungry, teaching a child to read, or volunteering as “Big Buddies” at childhood bereavement camps, New York Life agents and employees answer the call. In 2011, thousands of employees and agents across the nation donated over 36,000 hours. If you are someone who wants to get involved and give back, there’s a project waiting for you.

The company sets aside one month a year as a Month of Service. In 2011, agents and employees participated in more than 120 projects across the country, volunteering more than 6,000 hours to organizations in need.

Each year, agents and employees participate in the Your Choice Giving Campaign to make charitable gifts to nonprofit organizations and K-12 schools across the nation. In 2011, they pledged $2.7 million to 1,850 organizations and schools.

Corporate governance

When you buy life insurance, annuities or other products that secure your financial future, do you want the company you’re doing business with to tell you it probably will pay those benefits? Of course not! Security and peace of mind require a guarantee—something New York Life has been delivering to people since 1845. To ensure that we continue to keep our promises, we adhere to the highest standards of business conduct and corporate governance.

Oversight begins with our policyholder-elected board of directors, the majority of whom are not employees of the company. The board engages senior management on governance matters ranging from, investment and business strategies, risk management and business continuity, regulatory compliance, executive compensation, and sales and financial reporting.

Our code of conduct book is aptly titled “Integrity.” While the board and management team set policies and standards, all employees and agents at New York Life are expected to follow them in letter and spirit. To this end, everyone in the organization receives ongoing education and training on topics such as ethics, privacy and other business practices.

We believe that the more people know about our commitment to being accountable and doing business the right way, the more confident they can be when they turn to us for products and services that secure their lives.

When policyholder Paul Maloney was diagnosed with cancer he needed help. Read how New York Life provided a lifeline.

Environmental sustainability

We live green. We work green. Making a commitment to environmental sustainability is a no brainer: It’s simply the right thing to do. Our business is about peering into the future and preparing for whatever may lie ahead. Caring for the environment requires the same long-term perspective. We’re securing the futures of families every day, but what kind of future will there be if our natural resources are critically depleted for future generations?

New York Life works to reduce its impact on the environment through the following initiatives:

  • Reducing energy consumption associated with operating our buildings, data centers and other technology
  • Employing electronic communication in lieu of print when permitted, appropriate and feasible
  • Adhering to or exceeding applicable recycling guidelines in the communities where we do business
  • Encouraging our employees to embrace these environmentally friendly behaviors

In 2010, New York Life developed a Carbon Footprint Inventory Management System, and created a greenhouse gas inventory based on data from the company’s facilities. The company’s carbon footprint, as well as its consumption of paper and other resources, is monitored and measured for improvement.

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