Model Office assists agents in Planning for Growth by offering practice management suggestions designed to increase both top and bottom line revenues. By identifying back office areas that can be restructured to improve interoffice communication, increase workflow efficiency and better utilize available resources, agents can enjoy a more productive and profitable operation. Model Office also provides staff development services to bolster both individual and company performance by establishing training tracks for members employees, designing customized training tracks, and exploring training resources. The Associate's Program provides breakout sessions with targeted content specifically designed to help associates better serve their agents at all Nautilus quarterly meetings and workshops. Associate's Forum members enjoy additional networking opportunities.
Leading the Model Office program is AVP Brooke B. Zrno, CLU. Brooke has extensive experience in professional training and development from traveling throughout the United States conducting sales and marketing seminars for a Fortune 100 Company. She holds a B.A. in Business Communications from The University of Texas–Dallas. As the head of Model Office, Brooke works with Nautilus Member Agents to help them align their business strategies with their operations — for both the front and back office.
The newest member of the Model Office Team is Kathryn L. McGill. Kathryn has broad and deep experience in marketing to the affluent. Prior to joining Nautilus, she served as the Development Director of the Dallas Foundation, with expertise in marketing philanthropic services and charitable planning to financial, tax, and legal professionals and their clients. Prior to that, Kathryn worked as V.P., Regional Marketing, for U.S. Trust Company in Dallas. In that role she co-coordinated marketing and public relations, managed staff, worked with top advisors, and had experience with financial and estate planning systems. She holds a B.A. in French from the University of Colorado.
Senior Staff Writer Darla L. Bean rounds out the Model Office department by providing written materials to reinforce the suggested actions for the agents, based on site visits and coaching sessions conducted by Brooke and Katrina. Darla also assists member agents and associates in locating general human resources and staff development materials. She holds a B.S. in Mass Communications from Texas Woman's University. With extensive experience in service industries and personnel management, Darla can identify with the challenges inherent in both supervisory and administrative/service roles. | 
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