Virtual Service Center Login Help

You are eligible to login if:

• You are the sole owner or joint owner of a policy.
• Your records contain complete information.

• Your contract is subject to certain conditions that prevent us from allowing you to register.
• Your contract is not currently serviceable on the VSC or Account Summary.

Access your products and services via the VSC(*) and Account Summary(+) as indicated below (some listed products and services are no longer available for new sales; only listed for service purposes):

• Whole Life *+
• Single Premium Whole Life *+
• Modified Premium Whole Life *+
• Custom Whole Life *+
• Survivorship Whole Life *+
• Employee Whole Life *+
• Employee Adjustable Life +

• Increasing Premium Term Insurance *+
• 5 Year Term Insurance *+
• Twenty Year Term Insurance *+
• Family Protection Term Insurance *+
• 7-Year Term +

• Accumulator® Universal Life Insurance *+
• Variable Universal Life Accumulator *+
• Survivorship Variable Universal Life Accumulator *+
• Protector® *+
• Survivorship Universal Life *+
• Asset Preserver *+
• Universal Life Lifetime Guarantee *+
• Survivorship Universal Life Lifetime Guarantee *+
• Variable Universal Life *+
• Survivorship Variable Universal Life *+
• Variable Universal Life 2000 *+
• Variable Universal Life Provider *+
• Single Premium Variable Universal Life *+
• Instant Legacy *+
• Legacy Creator Single Premium Variable Universal Life *+
• Target Life *+

• Variable Annuity *
• Premium Plus Variable Annuity *+
• Premium Plus II Variable Annuity *+
• Flexible Premium Variable Annuity *+
• Access Variable Annuity *+
• Essentials Variable Annuity *+
• Select Variable Annuity *+
• Elite Variable Annuity *+
• Premium Plus Elite Variable Annuity *+
• Fixed Annuity *+
• Choice Fixed Annuity *+
• Fixed Advantage Annuity *
• Premium Plus Fixed Annuity *
• Enhanced Fixed Annuity *
• Preferred Fixed Annuity *
• Optimal Fixed Annuity *
• Flexible Premium Fixed Annuity *+
• Premier Variable Annuity *+
• Premier Plus Variable Annuity *+
• Complete Access Variable Annuity *+
• Income Plus Variable Annuity *+
• Single Premium Retirement Annuity *+
• Flexible Premium Retirement Annuity *+
• Single Premium Multi-Funded Retirement Annuity *+
• Flexible Premium Multi-Funded Retirement Annuity *+
• Immediate Annuity *+
• Individual Variable Annuity +
• Enhanced Value Annuity +

• NYLIAC Pinnacle Variable Universal Life +
• NYLIAC Pinnacle Universal Life +
• NYLIAC Pinnacle Survivorship Universal Life +
• NYLIAC Pinnacle Survivorship Variable Universal Life +

* This product is accessible on the Virtual Service Center.
+ This product is accessible on the Account Summary.

There may be an issue with your account. You may have received an error because:

• You are no longer the sole owner of the policy.
• Your records contain incomplete information.
• Your contract is subject to certain conditions that prevent us from allowing you to register.

If you continue to have difficultly logging in, please contact us.

Use the Can't access your account? link on the login screen.

To change your password, log into the VSC and click on the Change Username link in the navigation.

If you are eligible to register, click the New User button to sign up for the VSC. Note the following while choosing a username and password.

Usernames:

• Must be at least 5 characters in length, and no more than 50 characters, and cannot contain spaces.
• Are not case sensitive.
• Should not be your Social Security Number.

• Must be at least 8 characters long.
• Are case sensitive.
• Must contain alphanumeric characters and cannot contain spaces.
• Should not be shared with anyone, and should be changed frequently for your security.

There may be an issue with your account. You may have received an error because:

• You are not the sole owner of the policy. Joint owners should be able to register.
• Your records contain incomplete information.
• Your contract is subject to certain conditions that prevent us from allowing you to register.

If you continue to have difficultly registering, please contact us.