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Virtual Service Center Login Help

How Can We Help You?

Logging In

  • Am I eligible to login?

    You are eligible to login if:

    • You are the sole owner or joint owner of a policy.
    • Your records contain complete information.
    You may not be eligible if:
    • Your contract is subject to certain conditions that prevent us from allowing you to register.
    • Your contract is not currently serviceable on the VSC or Account Summary.

    Access your products and services via the VSC(*) and Account Summary(+) as indicated below (some listed products and services are no longer available for new sales; only listed for service purposes):

    Life Insurance
    • Whole Life *+
    • Single Premium Whole Life *+
    • Modified Premium Whole Life *+
    • Custom Whole Life *+
    • Survivorship Whole Life *+
    • Employee Whole Life *+
    • Employee Adjustable Life +
    Term Insurance
    • Increasing Premium Term Insurance *+
    • 5 Year Term Insurance *+
    • Twenty Year Term Insurance *+
    • Family Protection Term Insurance *+
    • 7-Year Term +
    Long Term Care Insurance

    Universal Life and Variable Universal Life
    • Accumulator® Universal Life Insurance *+
    • Variable Universal Life Accumulator *+
    • Survivorship Variable Universal Life Accumulator *+
    • Protector® *+
    • Survivorship Universal Life *+
    • Asset Preserver *+
    • Universal Life Lifetime Guarantee *+
    • Survivorship Universal Life Lifetime Guarantee *+
    • Variable Universal Life *+
    • Survivorship Variable Universal Life *+
    • Variable Universal Life 2000 *+
    • Variable Universal Life Provider *+
    • Single Premium Variable Universal Life *+
    • Instant Legacy *+
    • Legacy Creator Single Premium Variable Universal Life *+
    • Target Life *+
    Annuities
    • Variable Annuity *
    • Premium Plus Variable Annuity *+
    • Premium Plus II Variable Annuity *+
    • Flexible Premium Variable Annuity *+
    • Access Variable Annuity *+
    • Essentials Variable Annuity *+
    • Select Variable Annuity *+
    • Elite Variable Annuity *+
    • Premium Plus Elite Variable Annuity *+
    • Fixed Annuity *+
    • Choice Fixed Annuity *+
    • Fixed Advantage Annuity *
    • Premium Plus Fixed Annuity *
    • Enhanced Fixed Annuity *
    • Preferred Fixed Annuity *
    • Optimal Fixed Annuity *
    • Flexible Premium Fixed Annuity *+
    • Premier Variable Annuity *+
    • Premier Plus Variable Annuity *+
    • Complete Access Variable Annuity *+
    • Income Plus Variable Annuity *+
    • Single Premium Retirement Annuity *+
    • Flexible Premium Retirement Annuity *+
    • Single Premium Multi-Funded Retirement Annuity *+
    • Flexible Premium Multi-Funded Retirement Annuity *+
    • Immediate Annuity *+
    • Individual Variable Annuity +
    • Enhanced Value Annuity +
    Pensions *+

    Pinnacle Series
    • NYLIAC Pinnacle Variable Universal Life +
    • NYLIAC Pinnacle Universal Life +
    • NYLIAC Pinnacle Survivorship Universal Life +
    • NYLIAC Pinnacle Survivorship Variable Universal Life +
    Mainstay Mutual Fund Accounts +

    Retirement Plan Service Accounts +

    Securities LLC Accounts +

    Continued Interest Accounts +

    Family Assured Protector Plans +

    First Bankcard Credit Card +

    * This product is accessible on the Virtual Service Center.
    + This product is accessible on the Account Summary.

  • I received an error message when logging in.

    There may be an issue with your account. You may have received an error because:

    • You are no longer the sole owner of the policy.
    • Your records contain incomplete information.
    • Your contract is subject to certain conditions that prevent us from allowing you to register.

    If you continue to have difficultly logging in, please contact us.

  • I forgot my username or password.

    Use the Can't access your account? link on the login screen.

  • I want to change my username or password.

    To change your password, log into the VSC and click on the Change Username link in the navigation.

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Registration

  • How do I create an account?

    If you are eligible to register, click the New User button to sign up for the VSC. Note the following while choosing a username and password.

    Usernames:

    • Must be at least 5 characters in length, and no more than 50 characters, and cannot contain spaces.
    • Are not case sensitive.
    • Should not be your Social Security Number.
    Passwords:
    • Must be at least 8 characters long.
    • Are case sensitive.
    • Must contain alphanumeric characters and cannot contain spaces.
    • Should not be shared with anyone, and should be changed frequently for your security.
  • I received an error message while registering.

    There may be an issue with your account. You may have received an error because:

    • You are not the sole owner of the policy. Joint owners should be able to register.
    • Your records contain incomplete information.
    • Your contract is subject to certain conditions that prevent us from allowing you to register.

    If you continue to have difficultly registering, please contact us.

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