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New York Life Introduces Mobile Customer Self-Service

Insurer Adds Mobile Account Access, Transaction and Service Functionality for Policy and Account Owners

NEW YORK, N.Y., October 28, 2010 - New York Life Insurance Company today announced that it has added new mobile enhancements of its customer self-service Web site, the Virtual Service Center (VSC), for policy owners and account owners. Now it is much easier for customers, in a secure and effective way, to view policy and investment information, transfer funds, change future payment and investment allocations, and more from their Web-enabled mobile devices.

"Bringing our many Virtual Service Center capabilities to a customer's hand-held device delivers service in the most convenient way and we are very pleased to do so," said Gary J. Miller, senior vice president and head of Individual Policy Services at New York Life.

Customers can get detailed information about their insurance policies, annuities, and variable products, including cash value, premium payment, and beneficiary information in a form that is automatically optimized for viewing on their mobile device by screen size and resolution. The VSC at www.NewYorkLife.com/vsc now joins www.NewYorkLife.com and www.GuaranteesMatter.com to create the most comprehensive mobile offering in the industry. Going to any of these mobile-optimized Web sites illustrates how convenient and easy it is to access account summaries and services, look for New York Life agents and offices, read articles and view videos about the company.

"We are pleased to offer expanded digital capabilities, giving our policy owners access to their account with one click on the VSC login button on www.NewYorkLife.com from their mobile devices," said Kenneth Hittel, vice president of the Corporate Internet Department at New York Life. "Giving policy owners the ability to manage their account through these safe and secure functions represents our continued commitment to providing ongoing superior customer service and mobile innovation in the industry."

New York Life Insurance Company, a Fortune 100 company founded in 1845, is the largest mutual life insurance company in the United States* and one of the largest life insurers in the world. New York Life has the highest possible financial strength ratings from all four of the major credit rating agencies. Headquartered in New York City, New York Life's family of companies offers life insurance, retirement income, investments and long-term care insurance. New York Life Investments** provides institutional asset management and retirement plan services. Other New York Life affiliates provide an array of securities products and services, as well as institutional and retail mutual funds.

Please visit New York Life's Web site at www.NewYorkLife.com for more information.

*New York Life is the largest mutual life insurance company based on the Fortune 500, ranked within industries, Insurance: Life, Health (Mutual), Fortune magazine, May 3, 2010.
**New York Life Investments is a service mark used by New York Life Investment Management Holdings LLC and its subsidiary, New York Life Investment Management LLC.

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