The Company You Keep
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General Frequently Asked Questions

General FAQs

  1. How do I access my account or policy information online?
    Visit our Customer Service area by clicking here.

  2. Why do I receive a "page cannot be displayed" error when I attempt to access my Life Insurance or Annuity account on the Virtual Service Center?
    If you receive a "page cannot be displayed" error, there's a chance your browser does not contain 128-bit encryption. For your protection our service web site requires that your browser be 128 bit-encrypted. If your browser is not 128-bit encrypted you will need to upgrade to a more secure browser.

    If you are using Internet Explorer 5.0x or below you can check the encryption level by selecting "Help" then "About Internet Explorer" from the top toolbar. It should state: "Cipher Strength: 128-bit." If it states "Cipher Strength: 40-bit", you will need to visit the Microsoft Web site to download a browser that is 128-bit encrypted. The browser you download may vary based on your operating system and must contain the proper system requirements as specified by Microsoft.

    If you are using Netscape 4.7x or below you can check the encryption level by selecting "Help" then "About Netscape (Communicator)" from the top toolbar. It should state in bold: "This version supports U.S. security" which indicates it is 128-bit encrypted. If it states "This version supports international security", the browser only contains 40-bit encryption, and you will need to visit the Netscape Web site to download a browser that is 128-bit encrypted. The browser you download may vary based on your operating system and must contain the proper system requirements as specified by Netscape.


  3. Can I make payments online?
    Not as of yet, but you can set up an automatic payment service by signing up for Check-O-Matic; click here to sign up.

  4. How do I change my banking information for my Check-O-Matic payments?
    Contact a Customer Service Representative by calling: (800) 695-4331 or email a rep by clicking here.

  5. How do I update my home address?
    You can visit the Virtual Service Center, call (800) 695-4331, or email a rep by clicking here.

  6. How do I take out a loan on my policy?
    You can visit the Virtual Service Center, call (800) 695-4331, or email a rep by clicking here.

  7. How do I cancel my policy?
    Call (800) 695-4331 or email a rep by clicking here.

  8. How do I unsubscribe from the What's New Email Service?
    Click here to remove your email address.

  9. How do I update my email address listed for the What's New Service?
    Click here to visit the following page and subscribe the new email address and unsubscribe the old.

  10. How do I find an agent or office in my area?
    Visit our office and agent locator page by clicking here.

  11. I have submitted a Consult an Agent request and no one has contacted me yet; what should I do?
    Due to overwhelming interest in our products & services, delays may occasionally occur. We apologize for the inconvenience and encourage you to call: 1-800-710-7945

  12. How do I submit my resume for employment at New York Life?
    Click Here to submit your resume.

  13. How do I get more information about the New York Life mailed to me?
    Click here to request an Annual Report.

  14. Where can I find third party information and industry organization Web sites?
    Click here for a listing of links to insurance industry organizations.

  15. How do I get a copy of your Annual Report?
    Click here to request an Annual Report.

  16. What is your policy on privacy?
    Click here to read our Privacy Policy.

  17. Can I access my account and policy information using the Personal Folder?
    Not yet: we are, however, working on this; for now, please visit our Virtual Service Center.

Click here to get answers to other questions you may have about other products, this site and more.

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Consult an Agent:
At no charge to you, a New York Life Agent — professionally trained and experienced — can help you analyze your needs and recommend appropriate solutions through insurance and financial products and concepts. Request a no-obligation review with a New York Life Agent.

New York Life Insurance and Annuity Company does not provide tax, legal or accounting advice. Please consult your own tax, legal or accounting professional before making any decisions.

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