Lost policy finder: Q&A.
Frequently asked questions:
How can I submit a request for information about a lost policy?
You can submit a request online by completing the information below. You must be the owner, executor or administrator of the deceased estate or a member of the deceased’s immediate family, which would include the deceased’s spouse, domestic partner, child, grandchild, parent, grandparent, sibling, or closest living relative.
What do I need to submit a search?
Basic information about the deceased, including name, date of birth, date of death, and last known address is needed.
What happens once I submit a request?
New York Life will review its policy records to identify a policy, contract, or certificate on which the deceased was the insured or owner, regardless of the state the policy was issued in. This does not search for group life policies (i.e., policies provided through employment).
If New York Life identifies the existence of a policy, annuity, or certificate on which the deceased was the insured or owner and you are the beneficiary under the identified policy, contract, or certificate, we will contact you directly within 30 days of receipt of the request. If required, we will provide you with additional paperwork to process any death proceeds due.
What happens if I am not the beneficiary under the policy, contract, or certificate?
Federal and state privacy laws limit the persons to whom an insurer may provide information relating to a life insurance policy, contract, or certificate. If we are unable to provide you the information due to privacy laws, we will notify you within 30 days of receipt of the request.
If you are not the beneficiary, please be assured that New York Life will attempt to locate and contact the beneficiary listed on the policy record.
Tell us about the deceased insured:
We will notify you of our results within 30 days.