Log-in FAQs.

  • When am I eligible1 to log in?

    You are eligible to login if:

    • You are the sole owner or joint owner of a policy.
    • Your records contain complete information.
  • Which products and services can I access online?

    Please note that some listed products and services are no longer available for new sales and are only listed for service purposes:

    Life Insurance

    • Whole Life *†
    • Single Premium Whole Life *†
    • Modified Premium Whole Life *†
    • Custom Whole Life *†
    • Survivorship Whole Life *†
    • Employee Whole Life *†
    • Employee Adjustable Life

     

    Term Insurance

    • Increasing Premium Term Insurance *†
    • 5 Year Term Insurance *†
    • 20 Year Term Insurance*†
    • Family Protection Term Insurance*†
    • 7 Year Term Insurance 

     

    Long-Term Care Insurance

    Universal Life and Variable Universal Life

    • Accumulator® Universal Life Insurance *†
    • Variable Universal Life Accumulator*†
    • Variable Universal Life Accumulator Plus*†
    • Survivorship Variable Universal Life Accumulator *†
    • Protector® *†
    • Survivorship Universal Life *†
    • Asset Preserver *†
    • Universal Life Lifetime Guarantee *†
    • Survivorship Universal Life Lifetime Guarantee *†
    • Variable Universal Life *†
    • Survivorship Variable Universal Life *†
    • Variable Universal Life 2000*†
    • Variable Universal Life Provider *†
    • Single Premium Variable Universal Life *†
    • Instant Legacy *†
    • Legacy Creator Single Premium Variable Universal Life *†
    • Target Life*†

     

    Investment and Income Annuities

    • Variable Annuity *
    • Premium Plus Variable Annuity *†
    • Premium Plus II Variable Annuity *†

    • Flexible Premium Variable Annuity *†
    • Access Variable Annuity*†
    • Essentials Variable Annuity *†
    • Select Variable Annuity*†
    • Elite Variable Annuity *†
    • Premium Plus Elite Variable Annuity *†
    • Fixed Annuity *†
    • Choice Fixed Annuity *†
    • Fixed Advantage Annuity *
    • Premium Plus Fixed Annuity *
    • Enhanced Fixed Annuity *
    • Preferred Fixed Annuity *
    • Optimal Fixed Annuity *
    • Flexible Premium Fixed Annuity *†
    • Premier Variable Annuity *†
    • Premier Plus Variable Annuity *†
    • Complete Access Variable Annuity*†
    • Income Plus Variable Annuity *†
    • Single Premium Retirement Annuity *†
    • Flexible Premium Retirement Annuity *†
    • Single Premium Multi-Funded Retirement Annuity *†
    • Flexible Premium Multi-Funded Retirement Annuity *†
    • Immediate Annuity *†
    • Individual Variable Annuity
    • Enhanced Value Annuity

     

    Pensions *†

    Pinnacle Series

    • NYLIAC Pinnacle Variable Universal Life
    • NYLIAC Pinnacle Universal Life
    • NYLIAC Pinnacle Survivorship Universal Life
    • NYLIAC Pinnacle Survivorship Variable Universal Life

     

  • How do I create an account?

    Click the new user button to sign up for an account. Note the following while choosing a user name and password:

    User names:

    • Must be at least five characters in length, be no more than 50 characters, and cannot contain spaces.
    • Are not case sensitive.
    • Should not be your Social Security number.

    Passwords:

    • Must be at least eight characters long.
    • Are case sensitive.
    • Must contain alphanumeric characters and cannot contain spaces.
    • Should not be shared with anyone, and should be changed frequently for your security.
  • Forgot your user name or password?

    Click here to reset your password.

  • Want to change your user name or password?
    • Log into your account, and click on the Update Login link on the Account Summary page.
    • Update Log-in Info option (on left side of contract).
  • Forgot your user name or password?

    Click here to reset your password.

  • Having trouble registering or logging in?
    • For assistance with online account issues, please call 1-800-225-5695 for assistance. We're available to help Monday to Friday, 9am to 7pm EST.

 

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