New York Life has confirmed that employees – except those deemed essential - will not return to New York Life corporate offices based in the U.S. before Labor Day, September 7, 2020. Carla Rutigliano, New York Life senior vice president and head of human resources and corporate affairs announced in an internal note to employees that the return of staff to regular work locations will not be rushed and will be managed thoughtfully and gradually.

New York Life continues to closely monitor government guidance and regulatory requirements while following a comprehensive, companywide strategy that will guide its plans across all locations.

In adhering to that strategy, New York Life is considering a wide variety of factors, including assessing locations’ readiness to reopen given the new social distancing and protective requirements, the need for policies and procedures to govern how staff access and interact in locations, and accounting for business requirements and personal needs, such as childcare.

An exception might be made if conditions improve dramatically within a state for a prolonged period and a facility meets readiness requirements. In these cases, New York Life may explore a limited and strictly voluntary re-staffing pilot prior to Labor Day.

The timing on the opening of General and Sales Offices will be on a case-by-case basis. 

“Every decision concerning returning to the office will be driven by a desire to protect the health, safety, and well-being of employees and their families, based on applying our companywide approach to the unique factors of a specific location and employee population,” explained Ms. Rutigliano. “In all cases, we will provide at least 30-days’ notice and detailed information as well as guidelines and procedures for operating safely in the new workplace environment.”

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Media contact
Jacqueline Meere
New York Life Insurance Company
(212) 576-5301

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