COVID-19: How New York Life supported our colleagues

New York Life | September 12, 2022


At New York Life, we know the possibilities of what can be achieved are endless when we put the wellbeing of our people first.

During the pandemic, taking action to support the wellbeing of our colleagues as they worked tirelessly to support clients through the intense waves of grief, anxiety and uncertainty, was paramount.

Sometimes the simplest things can be the most impactful. Following the implementation of work at home rotations for two groups comprising 50 percent of employees each beginning March 9, we proactively moved to a policy where the vast majority of employees were working from home from March 18.

For our essential staff, we implemented flexible work arrangements, transportation, and other accommodations to ensure  safety and comfort.

These were among many policies and initiatives that helped our colleagues through this difficult time:

  • For participants in our medical plan for 90 days, both Teledoc Primary Appointments and coronavirus testing were fully covered at no cost to the employee.
  • We increased the company's contribution to the Employee Assistance Fund, which is available to all employees, to $1 million.
  • Our employees needed additional bereavement support in the last two years. That’s why in 2021, New York Life increased bereavement leave to up to 15 days over a six-month period, and allowed employees to define who qualified to them as a “loved one.”
  • The need for connection was greater than ever when people were unable to see each other in person, and that held true across our family of employees. We realized that we were all experiencing a “new normal” and one way to connect those experiences was to share them. Our New Normal interview series reached out to employees across the business to tell their story and offer their advice to their colleagues.
  • Not only were we supporting our employees, but they also increased their own giving to help others. In 2021, our employees and agents provided $7.1 million to help their communities and also donated over 125,000 hours of their time, a 70 percent increase over 2020.

We know our colleagues continue to work hard on the frontline response to COVID-19, supporting grieving families and communities. We will continue to invest in their wellbeing to help them do what they do best.


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Media contact

Kevin Maher
New York Life Insurance Company
(212) 576-7937