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When New York Life Service professional Carol Newman parked her car in the Louisiana General Office’s parking lot early on June 6 she had just three car payments remaining. But by 10 a.m. her nearly paid off automobile was under water. Dawson’s Creek, the creek along the office parking lot, had flooded, as did much of the town of Baton Rouge that day.

Newman’s car was declared a total loss and a couple of other New York Life employees suffered vehicle damage as well. “I was beside myself when I saw my car almost entirely under water,” says Newman. “But David Johnson our Managing Partner and Coby Courtois our Field Service Leader told me about the company’s Emergency Assistance Fund and said New York Life would help me cover the cost of my deductible.”

Whenever a catastrophic emergency strikes one of our own employees or agents, the Emergency Assistance Fund is available to provide financial support as quickly as possible. The Fund provides grants up to $5,000 to any eligible employee or agent who has suffered a loss from an eligible disaster within the United States. 

Newman and her colleague Lisa Vito applied for and received financial support from the Emergency Assistance Fund in only two weeks. “It was a quick, easy process that really saved the day,” says Vito.

Vito’s car took in about three inches of water, causing $3,500 worth of damage. “The Emergency Assistance Fund paid my deductible, which was great,” she says. “A flood back in 2016 caused about two feet of water in my home—and I had no flood insurance. All of those repairs came out of my pocket.”

Newman had to buy a new car. “The financial support I received from New York Life meant everything to me,” she says. “As unfortunate as this experience was, it wasn’t that terrible because I was here at the office—I received a lot of support from my colleagues. New York Life is a big corporation without a big corporate feeling,” she says. “I’ve been with the company for three years and this is the nicest place I’ve ever worked—it feels like family!”


Go back to our newsroom to read more stories.

Media contact
Lacey Siegel
New York Life Insurance Company
(212) 576-7937
Lacey_S_Siegel@newyorklife.com

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