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New York Life ranked among the best companies for customer service in Newsweek’s annual “America’s Best Customer Service” list. New York Life ranked second in the Life Insurance category based on a survey of more than 20,000 adults.

“We are very proud to bring our company’s core purpose to life by being there when our policy owners need us,” said Head of Service Pedram Afshar. “Receiving this recognition for a second year in a row is a tribute to our Agency and service colleagues’ collaboration and focus on serving our customers to the best of our ability every single day.”

“We are very proud to bring our company’s core purpose to life by being there when our policy owners need us" - Pedram Afshar, Head of Service

The survey, developed by Newsweek and global research firm Statista, asked participants to review companies that they either considered or purchased from in the last three years. Customers were asked whether they would recommend brands to friends or family, in addition to assessing brands in the following areas: quality of communications, professional competence, range of services, customer focus, and accessibility.

Each category was comprised of 15-20 companies, and the three brands with the highest scores in each category were highlighted and awarded “America’s Best Customer Service 2020.”

Click here to see the complete ranking on Newsweek and learn more about the methodology here.


Go back to our newsroom to read more stories.

Media contact
Kevin Maher
New York Life Insurance Company
(212) 576-6955
Kevin_B_Maher@newyorklife.com

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