New York Life Group Benefit Solutions (NYL GBS) values our relationships with our customers and wants to help provide you with the best opportunities for overall success.
Our programs give eligible employees the tools and information that you need to help you be healthy, feel secure, and prepare for life changes. Once you are enrolled, the programs1 below may be included with your policy.
Free, confidential benefit to help you and your household members cope with life’s countless everyday challenges, from family issues to emotional concerns to financial and legal matters. EAP offers 24-hour access to professional counselors, including up to 6 face-to-face visits at no charge for behavioral health issues.
Contact Info: 24/7 Live Assistance
Phone: 1-888-327-4235
Website: GuidanceResources Online®
Registration Web ID: PXLEAP
Professional, unlimited support for all types of pressing financial, legal, or estate issues; includes law consultations, tax consultations, credit and tax questions and much more. Assistance includes identity theft and fraud resolution services, online tools for state-specific wills as well as other important legal documents.
Contact Info: Financial, Legal, & Estate Support
Phone: (800) 344-9752
Website: guidanceresources.com
Registration Web ID: NYLGBS
Learn more about Financial, Legal & Estate Support:
Provides assistance while traveling, including unlimited medical evacuation and repatriation benefits. To learn more, call 347.708.1824.
Learn more about Secure Travel:
An interest-bearing account for beneficiary payments of $5,000 or more through NYL GBS life and Accidental Death and Dismemberment (AD&D) insurance policies. Beneficiaries also have access to Employee Assistance & Wellness Support and Financial, Legal & Estate Support programs.
Learn more about Survivor Assurance:
Support to ease the grieving process.
Learn more about Survivor Support Services:
Navigating the grief process can be difficult, and that’s why New York Life Group Benefit Solutions is committed to helping families when they need us most. If you are coping with the loss of a loved one, please visit our Survivor Support Services on nyl.com/life, which may help ease the burden.
In addition to these programs, NYL GBS Disability customers can visit nyl.com/workwellness for information on how to submit a disability claim, what to expect when you are on a disability and when you are returning to work, general information on family medical leave, and tips for managing your particular health condition at work.
1EAP is provided by Parexel International and is included in the offerings from New York Life Group Benefits Solutions. For more information on the EAP, GuidanceResources Online®
2NYL GBS Secure Travel is provided under a contract with Garda World Security Corporation and their subsidiary, Crisis24, Inc. (collectively, “Crisis24”). Neither Crisis24 nor New York Life Group Benefit Solutions guarantees the quality of any medical services provider or medical facility. The final selection of a local medical provider or facility is the covered person’s right and responsibility. The medical professionals or attorneys suggested or designated by Crisis24 are solely responsible for their services. They are not employees or agents of Crisis24 or New York Life Group Benefit Solutions. Emergency evacuation and repatriation benefits are insured by Life Insurance Company of North America and New York Life Group Insurance Company of NY, subsidiaries of New York Life Insurance Company. (Policy Forms: GA-00-1000 et al.; BA-01-1000 et al.) Medical evacuation and repatriation services must be arranged by Crisis24 and customers must call Crisis24 to access the benefits and services of the program. All other services are provided by Crisis24 and are subject to the terms of the service agreement. Presented here are highlights of the NYL GBS Secure Travel program. See the plan documents for details. Crisis 24 is not affiliated with New York Life Insurance Company. Effective starting 1.1.2025
3The Survivor Assurance Program for beneficiaries is available to beneficiaries receiving coverage checks over $5,000 from New York Life Group Benefit Solutions Life and Accidental Death and Dismemberment programs. Survivor Assurance accounts are not deposit account programs and are not insured by the Federal Deposit Insurance Corporation or any other federal agency. Account balances are the liability of the insurance company and the insurance company reserves the right to reduce account balances for any payment made in error. Counseling, legal or financial assistance and discount programs are not available for policies issued by New York Life Group Insurance Company of NY.
4Available to anyone for use and not subject to having policy or being a current client.
New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America and New York Life Group Insurance Company of NY, subsidiaries of New York Life Insurance Company.
Life Insurance Company of North America is not licensed in New York and does not conduct insurance business in New York.