Service Central We are here to help

Yes. EFT is our recommended method for you to receive your payments. While a paper check in the mail is an effective method, EFT allows for a consistent way to receive your payments on time since it is not subject to outside factors that the Post Office may experience. You may set up direct deposit by completing the Authorization for Direct Deposit form.

Please note that New York Life will need to verify that the personal checking or savings account is in the payee’s name. Therefore, we require a “voided” personal check or correspondence from your financial institution that verifies the account name and number.

If the payments you receive are guaranteed, then you may be able to add or change a beneficiary. All change of beneficiary requests must be reviewed and approved by New York Life and the owner of the annuity contract (if it is not New York Life Insurance Company or New York Life Insurance Company and Annuity Corporation). You may request a beneficiary change by completing the Change of Beneficiary Request form.

Please contact our Service Department Monday through Friday at 855-469-5772, option 2, during our business hours of 8:00AM – 5:30PM EST. You may also email us at SSService@newyorklife.com.  We ask that you please provide all of the following:

• The policy or Certificate # (if available)
• The deceased annuitant’s name
• Date of Death
• Your contact information including your name, address, and phone number.

Generally, if you receive your payments through EFT or Paper check, we will release your payment at least a few business days in advance of the effective date, so you receive it on or before the payment effective date.

Generally, if you receive your payment through EFT or paper check, we will release your payment in advance of the effective date, so that you receive it on or before the effective date.

If you receive your payment by EFT, please contact us if you did not receive your payment by the effective date. Please note that, depending on the numbers of days in the month, weekends and holidays that fall in between the release of the payment and its effective date, EFT payments may post to your account on different dates in the month from month to month. Please contact us by phone at 855-469-5772, option 2, Monday through Friday, during our business hours of 8:00AM - 5:30PM (EST) .

If you receive your payment by paper check, please allow the Post Office 5 business days beyond the effective date to deliver the payment. If you do not receive your check within 5 business days after the effective date, please contact our Service Department at 855-469-5772, option 2 , Monday through Friday, during our business house of 8:00AM – 5:30PM (EST).

Please mail, fax, or email us a formal request to update your name. Please provide the reason for the name change and any supporting legal documents authorizing your name change. Requests may be sent to us by any of the following methods:

• Fax: 908-840-3880
• Email: SSService@NewYorkLife.com
• Mail: New York Life Structured Settlement Dept – PO Box 30112 Tampa, FL 33633-1210.

New York Life cannot provide you with tax or legal advice. However, if you are a claimant and you are receiving periodic payments through a worker's compensation or personal injury settlement, sections 104(a)(1) and 104(a)(2) of the Internal Revenue Code allow that you receive these structured settlement annuity payments tax free. If tax reporting is required, a tax form will be sent to you as needed.

While we understand that life can take an unexpected turn, the payments you receive from a structured settlement cannot be changed. New York Life is obligated to make the payments under the terms of the settlement and, consequently, the payment amounts and dates  may not be changed.

No, we do not provide monthly/annual statements since structured settlement annuity payments are made under the terms of the settlement and do not change.

Can I receive a statement outlining the remaining payments that I am scheduled to receive?

Yes, to request one, please call us at 855-469-5772, option 2, Monday through Friday, during our business hours of 8:00AM – 5:30PM (EST)  We will mail the letter to the address that we have on record for you. If you believe the address New York Life has on record is outdated, we will also ask  you to  complete the Change of Address form. To protect your privacy, please note that we will not send the benefit letter to you by fax or email.

At this time, we do not have a client portal.

If your payments are guaranteed, the remaining payments will be sent to your beneficiary(s) of record once they complete the death claim requirements, which consists of the Death Claim form, and an original and final death certificate. If your beneficiary is your Estate, we will require Letters of Administration/Probate in addition to the claim form and death certificate. If the payments you receive are life contingent and do not have a guarantee, then your payments will cease upon your death.