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Survivor support with a purpose

man and woman with eyes closed outdoors providing calm support

Grief is personal. Support should be, too.

Grief is often invisible. An employee may return to work, keep up with deadlines, and attend meetings—yet you can’t always see the weight they’re carrying. That’s why the right support matters.

At New York Life Group Benefit Solutions, we understand how overwhelming the claims process can be for families. Complicated forms, long waits, and scattered resources can make a painful time even harder. That’s why we’re redesigning survivor support—removing barriers so help arrives with more clarity and compassion.

Making the process easier

Our digital Life and AD&D claims system was built to simplify filing and reduce delays, with families in mind.

  • 43% faster decisions in pilot programs1
  • In some cases, support is available before a death certificate is issued2
  • A smoother, less stressful experience for families in need

Support that goes further

Filing a claim is only the beginning. Families deserve care that continues beyond the paperwork. That’s why we offer:

  • The Empathy App3 – Practical tools and emotional support for navigating loss
  • Survivor Support Specialists – Compassionate experts who answer questions and connect families to grief resources through the New York Life Foundation

Every touchpoint is designed to ease stress and remind families they are not alone.

Why it matters

Grief doesn’t follow a schedule. But with thoughtful design and compassionate support, the benefits process can be simpler, faster, and more human—helping families focus on healing, not hurdles.

Learn more about how we’re redesigning survivor support with clarity, compassion, and care: Explore Survivor Support. 

1 2024 Internal claims data.
2 Up to $100K. Restrictions apply.
3 For eligible participants only. Empathy is not affiliated with New York Life Insurance Company or any subsidiaries and provides this service at no cost to you. The use of this service is optional. This program is not available under policies issued by New York Life Group Insurance Company of NY.

New York Life Insurance Company, 51 Madison Avenue, New York, NY 10010​

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SMRU 8357907 Exp. 09/08/2028