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Absence management resource center

A toolkit for managers

Managing people is tough enough. But when your people aren't at work, your job can get even tougher. New York Life Group Benefit Solutions can help.

As experts in health and productivity management, we’ve learned what works—and what doesn’t—when it comes to preventing and reducing employee absences.

Inside this toolkit, you’ll find answers to the most common questions we hear from managers—along with helpful tips and resources you can download and use on the spot.

At NYL GBS, we want to help you—and your people—live well, perform better, and achieve your full potential. No matter what challenges come your way.

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Get in touch with us

Report an employee disability claim:

Call 800-362-4462 and select option one, between 7:00 a.m. and 7:00 p.m. CT. If you call outside this time, please leave a voicemail message, and a representative will respond the next business day.


New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America and New York Life Group Insurance Company of NY, subsidiaries of New York Life Insurance Company.

Life Insurance Company of North America is not licensed in New York and does not conduct insurance business in New York.