Leave Administration

Leave Administration

New York Life Absence Assist℠ provides a full suite of solutions to help you meet regulatory leave requirements and all your company’s administrative needs, including Family Medical Leave Act1 (FMLA), state laws, company leave plans and Paid Family Medical Leave2 (PFL/PFML).


Ease your administrative burden with end-to-end coverage across your leave, disability and ADA plans. New York Life Absence Assist℠ is a fully connected absence management solution designed to bring you and your employees peace of mind. 

How It Works

New York Life Group Benefit Solutions will assess your current leave-of-absence policies and identify areas of opportunity based on your goals. With a broad range of leave offerings and coordinated services, you can craft your own leave policies and we’ll help your employees enjoy a more seamless leave experience—from intake through return to work. 

How you and your employees can benefit:  

  • Legal and compliance experts ensure adherence with federal and state regulations
  • Single absence manager assigned to your employees – regardless of absence type
  • Clinical and vocational support for complex leaves and return-to-work services
  • Systematic intermittent leave management, which includes fraud-prevention services
  • Simple, self-service portal to initiate leaves, check status, request extensions, upload documents and view real-time reporting

Easy leave management with myNYLGBS.com

With myNYLGBS, your employees can file claims, manage a leave-of-absence, view status, upload documents, and much more—anytime, anywhere, from any device. 


Educational Resources

Build strong employee connections with enriched value-add resourcesfor eligible employees.

Employee Assistance & Wellness Support

Offers three face-to-face counseling sessions with licensed clinicians and up to five telehealth wellness coaching sessions from trained coaches. We also offer Critical Incident support for your employees as well as information and referrals for work-life needs and family care. Additional resources include wellness articles, podcasts, videos, and much more. All services are available 24 hours a day, seven days a week.

Financial, Legal & Estate Support

Provides unlimited consultations for financial planning and legal support from certified or licensed professionals to help with debt management, credit issues, tax consulting, legal matters, and more. Assistance also includes identity-theft support, interactive online tools, and calculators.

Health Care Support

Delivers personalized support to help navigate a wide range of health care and health insurance challenges. Trained health care specialists and registered nurses to help your employees navigate health care plans and address their questions. Our services help employees resolve claims and billing issues, understand the appeals process, and simplify complicated administrative issues.

New York Life Absence Assist℠

Connect with a New York Life Group Benefit Solutions representative to learn more about our full suite of absence capabilities.

1For FMLA information, see www.dol.gov/agencies/whd/fmla.

2Please consult applicable state websites for the most current state leave regulation information.

3These programs are NOT insurance and do not provide reimbursement for financial losses. Some restrictions may apply. Customers are required to pay the entire discounted charge for any discounted products or services available through these programs. Some services are available at the option of the employer for an additional cost. Programs are provided through third party vendors who are solely responsible for their products and services. Full terms, conditions and exclusions are contained in the applicable client program description and are subject to change. Program availability may vary by plan type and location and are not available where prohibited by law. These programs are not available under policies issued by New York Life Group Insurance Company of NY. Services are provided exclusively by ComPsych® effective January 1, 2023. ComPsych is solely responsible for its services and is not affiliated with New York Life Insurance Company or any of its affiliates.

New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. © 2024, New York Life Insurance Company, New York, NY. All rights reserved. NEW YORK LIFE and the New York Life box logo are registered trademarks of New York Life Insurance Company.