Grandmother and granddaughter hugging

Beneficiary Resources

Navigating the grief process can be difficult, and that’s why New York Life Group Benefit Solutions is committed to helping families when they need us most. If you are coping with a loss, please consider the resources below, which may provide a sense of comfort.

Compassion and expertise to help you navigate a loss

Grieving a loved one is a unique and personal journey, and there’s no one-size-fits-all approach. Our Survivor Support Specialists are here to talk with you one-on-one and provide a variety of resources tailored to your specific needs. You can count on us for support before, during, or after the loss of a loved one, including:


  • Insight into the life and accidental death and dismemberment (AD&D) claims process
  • Guidance in obtaining death certificates or locating forms
  • Support finding funeral homes and assistance in making assignments with them
  • Identifying grief and bereavement resources
  • Referrals to appropriate programs and local community support

Our Survivor Support Specialists can provide you with a variety of resources to help you in your journey. Please contact them at 888-842-4462, ext. 1013382, 9am – 5pm ET.

Empathy App

The Empathy app is here to support you for the journey ahead¹

New York Life is partnering with Empathy to help you through your next steps. From time-saving tools to personalized care, Empathy gives beneficiaries the resources to handle the practical and emotional challenges that follow the loss of a loved one.

Personalized guidance

Checklists tailored to your specific needs give you step-by-step guidance for every challenge brought by loss. Whether it’s helping you understand the will or navigate the probate process, you’ll get the care you deserve.

Tools for coping

Everyone experiences grief differently. No matter what you are going through, Empathy offers emotional support resources to get you through your hardest days.

Human support

A dedicated member of Empathy’s Care Team is there to help you every step of the way. They can take tasks off your hands, handle complicated paperwork, and give you tailored care and guidance.

Access additional grief resources through the New York Life Foundation²

Grief support is a priority of the New York Life Foundation, which helps raise public awareness about the impact of grief on families. Resources include:

Holding hands in grief

Kai's Journey

Kai’s Journey is a free film and book series dedicated to children and families who have experienced the death of a loved one. It includes a discussion guide that offers tangible insights and tools to help promote productive conversations about grief.

Camp Erin

Camp Erin is the largest national bereavement program for youth grieving the death of a significant person in their lives. It was created in 2002 by Eluna, which supports children and families impacted by grief or addiction.

How we grieve

How we grieve is a helpful resource explaining the grief process in adults and children and the emotional impacts that take place after a loved one dies.

Submitting a claim is simple

Our online claim submission portal makes filing a group term life or accidental death claim easy.

1Empathy is not affiliated with New York Life and provides this service at no cost to you. The use of this service is optional and not available in all states. Service availability is subject to your state of residence. Availability may vary by plan type and location and is not available where prohibited by law. This program is not available under policies issued by New York Life Group Insurance Company of NY and policies delivered in Washington that are issued by Life Insurance Company of North America (LINA). Empathy Project Ltd. is not affiliated with New York Life Insurance Company and its subsidiaries. 

2Available to anyone for use and not subject to having a policy or being a current client.