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Beneficiary Resources

Navigating the grief process can be difficult, and that’s why New York Life Group Benefit Solutions is committed to helping families when they need us most. If you are coping with a loss, please consider the resources below, which may provide a sense of comfort.

Compassion and expertise to help you navigate a loss

Grieving a loved one is a unique and personal journey, and there’s no one-size-fits-all approach. Our Survivor Support Specialists are here to talk with you one-on-one and provide a variety of resources tailored to your specific needs. You can count on us for support before, during, or after the loss of a loved one, including:

 

  • Insight into the life and accidental death and dismemberment (AD&D) claims process
  • Guidance in obtaining death certificates or locating forms
  • Support finding funeral homes and assistance in making assignments with them
  • Identifying grief and bereavement resources
  • Referrals to appropriate programs and local community support

Our Survivor Support Specialists can provide you with a variety of resources to help you in your journey. Please contact them at 888-842-4462, ext. 1013382, 9am – 5pm ET.

Empathy is here to support you for the journey ahead

New York Life has partnered with Empathy to help eligible participants through the practical and emotional challenges following a loss.1 From settling the estate to coping with grief, Empathy can ease your burden, so you can focus on what matters most. Here are some of the ways Empathy can help:

Two user interface screens from the empathy app

Personalized support

Get 24/7 real-time assistance from dedicated Care Managers who offer guidance and emotional support.

Time-saving tools

Simplify the process with features like an obituary creator and a closing accounts tool, designed to take tasks off your plate.

Probate and estate guidance

Access expert guidance and resources to help navigate probate, estate settlement, and legal next steps with confidence.

Expert-backed grief resources

Explore trusted resources created with leading grief experts—designed to help individuals and families heal after loss.

To get started, please refer to your claims paperwork for information on how to access Empathy.

Access additional grief resources through the New York Life Foundation

Grief support is a priority of the New York Life Foundation, which helps raise public awareness about the impact of grief on families.2 Resources include:

Holding hands in grief

Kai's Journey

Kai’s Journey is a free film and book series dedicated to children and families who have experienced the death of a loved one. It includes a discussion guide that offers tangible insights and tools to help promote productive conversations about grief.

Camp Erin

Camp Erin is the largest national bereavement program for youth grieving the death of a significant person in their lives. It was created in 2002 by Eluna, which supports children and families impacted by grief or addiction.

Community support

The New York Life Foundation provides articles, free digital resources and links to supportive organizations to help adjust to life after a loved one dies.

Submitting a claim is simple

Our claim submission platform streamlines the process of filing Group Life, AD&D, and related claims.

1This program is offered to eligible participants at time of death claims and provides confidential professional grief counseling as they cope with the emotions and challenges of grief. For eligible participants only. Empathy is not affiliated with New York Life Insurance Company or any subsidiaries and provides this service at no cost to you. The use of this service is optional.

2Available to anyone for use and not subject to having a policy or being a current client.

New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY.