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Digital done right: An enhanced service experience for you and your team

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Built from client feedback, our digital platform is designed to simplify administration, reduce workload, and deliver a smarter, more personal benefits experience

At New York Life Group Benefit Solutions, service excellence isn’t a slogan—it’s a strategy. Our “service your way” approach is built on listening to what matters most to employers and employees alike and delivering meaningful solutions that combine the power of people with smart, intuitive technology.

This means less time spent on administration—and more time to focus on your people.

Learn more about service your way

What “digital done right” really means

Backed by real customer feedback, myNYLGBS.com was built to meet users where they are—providing “always-on” access to benefits, claims, and support whenever and wherever it’s needed.
But accessibility is just the start.

Here’s how our portal is making benefits administration easier, faster, and more effective:

  • Streamlined administration
    A single platform for managing claims, absences, billing, and reporting across all coverages.
  • Comprehensive reporting
    Robust data and insights give you a full view into employee claim activity, helping you track trends, manage resources, and plan ahead.
  • Tailored experiences
    Give your teams easy access to documents, forms, and reports—customized to your organization.
  • Role-based access
    Ensure the right people have the right information with secure, permission-based views—including supervisor-level oversight.

Learn more about digital done right

Designed to support, built to elevate

We know service is personal. That’s why we’ve created a platform that reduces complexity, improves clarity, and ensures you and your employees feel supported every step of the way.

Because when digital is done right, it doesn’t just streamline processes—it elevates the entire experience.

Ready for benefits that work smarter?

Connect with your broker or reach out to your New York Life Group Benefit Solutions representative to see how we’re simplifying service and saving you time.

*Some of these features are applicable for absence claims only. To learn more about our portal or to see a demo, please reach out to your NYL GBS representative 

New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY.

© 2025, New York Life Insurance Company, New York, NY. All rights reserved.

NEW YORK LIFE and the New York Life box logo are registered trademarks of New York Life Insurance Company.

SMRU 8083810 Exp. 07/01/2028