Note—The hours of operation are 7 a.m.–7 p.m. CT, Monday–Friday.
Online: File a claim online any-time–24 hours a day, seven days a week.
Fax or mail: Mail or fax both the completed and signed disability claim form, the physician's statement, and any requested documentation to:
New York Life Group Benefit Solutions
Paper Intake Team
P.O. Box 709015
Dallas, TX 75370-9015
Note—Not all customers use the same claim forms. Please check with your Human Resources Department to make sure that you are using the appropriate form.
Updated Disability Claims Processing Procedures
This link provides employees with access to the status of their disability claims.
New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America and New York Life Group Insurance Company of NY, subsidiaries of New York Life Insurance Company.