File a Family Medical Leave Claim

Find out what you need to do to file a Family Medical Leave claim.

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How to file for Family Medical Leave

You can file your Family Medical Leave claim over the phone or online.


Create a new leave request online using the following steps:

  • Select the “Review My Coverage” tab from the header
  • Then select “Disability/Leave of Absence” from the drop-down menu

Click on “Submit a request for a disability or leave of absence”

By Phone:

Call  888-842-4462 for English or  866-562-8421 for Español between 7:00 a.m. and 7:00 p.m. Central Time. A representative will walk you through the process.

Additional information you’ll need

Before you call or go online, make sure you have this information handy:

  • Personal information, such as your name, address, phone number, birth date, Social Security number, and email address
  • Employment information, such as employer’s name, email address, date of hire, and job title
  • The reason for your leave request

New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America and New York Life Group Insurance Company of NY, subsidiaries of New York Life Insurance Company.

Life Insurance Company of North America is not licensed in New York and does not conduct insurance business in New York.