Email New York Life.

Top emailed questions

The following are answers to commonly asked questions emailed to; if they fail to assist you with a given issue please feel free to visit the more detailed Frequently Asked Questions section or email us using the form at the bottom of this page.


1)      I’m having trouble registering or logging in to my New York Life Account. Who can help?

We’re sorry that you’re experiencing difficulties trying to access your account online. Please call us at (800) CALL.NYL and one of our service representatives will help.

2)      How do I cancel my policy?

We hope this isn’t goodbye! Give us a call at (800) CALL.NYL we’ll discuss the different options available to you and what steps you need to take.

3)      How do I make an online payment?

You can pay your bill online by selecting the Billing and Payments section in your account. If you need help making a payment, give us a call at (800) CALL.NYL.

4)      How do I verify if I have a policy with New York Life?

We’re happy to help you locate any policies you may own. Please call us at (800) CALL.NYL.

5)      How do I report a death?

We’re sorry for your loss. New York Life is here for you, and we stand by the promises we make to our policyholders. If your loved one was insured with New York Life, you can begin the claim process online by visiting the Report a death page. You can also contact your New York Life agent or local general office to provide support and assist you during this difficult time.

6)      Where can I get more information about my policy?

To access your policy information online all you have to do is log in to your account. Additional policy information is also available in your prospectus. If you don’t see what you’re looking for, call us at (800) CALL.NYL and we’ll be happy to assist you.

7)      What self-service options are available online?

We’re all about convenience—make payments, view communications, update your beneficiary information, and more in your online account. 

8)      How can I opt out of receiving marketing materials from New York Life?

To opt out of marketing materials please give us a call (800) CALL.NYL.

9)      How can I learn more about New York Life’s products?

You can learn more about the products offered by New York Life by visiting the Our Products page.

10)  How can I receive my documents by email?

To receive eligible documents by email, you can update your communication preferences in My Account. If you need assistance, you can call us at (800) CALL.NYL.



If your inquiry is not policy or account related, please use the form below to pose your question.

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