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We make a promise to each of our policy owners: to be there through every stage of the grieving process. If you're visiting this page, chances are you're going through a difficult time.


That's why we want to make it as easy as possible for you to file a claim, search for a missing policy, or get the information needed to fulfill your loved one's wishes.


Empathy is here to support you for the journey ahead

New York Life has partnered with Empathy to help you through the practical and emotional challenges following a loss. Download the award-winning Empathy app to connect with dedicated Care Managers and explore grief resources and time-saving tools for you and your family.1

Empathy App

Personalized guidance

Get a care plan that’s tailored to your and your family’s unique needs, offering step-by-step guidance through any challenge you may be facing.

Tools for coping

Everyone experiences grief differently. No matter what you are going through, Empathy offers emotional support resources to get you through your hardest days.

Dedicated human support

A team of expert Care Managers is by your side with compassionate and practical supporting, helping you manage and coordinate your tasks.

Additional Resources

If you need help understanding your role as an executor or beneficiary, finding bereavement resources, or accessing your benefits in any way, we can help guide you through the links below.

Helping you through this difficult time.

Whether you need emotional support, or assistance with some of the decisions that need to be made, this may help provide much needed guidance.



After a loved one dies.

Explore the ways children grieve and read about tips that parents and other adults can use to support them.



FAQs concerning death benefit proceeds.

If you, or one of your loved ones, is a beneficiary of a life insurance policy, these FAQs can address many of your logistical questions and and financial concerns.



1Empathy is not affiliated with New York Life and provides this service at no cost to you.