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We make a promise to each of our policy owners: to be there through every stage of the grieving process. If you're visiting this page, chances are you're going through a difficult time.


That's why we want to make it as easy as possible for you to file a claim, search for a missing policy, or get the information needed to fulfill your loved one's wishes.


Support for the journey ahead.

New York Life is partnering with Empathy to help you through your next steps.From time-saving tools to personalized care, Empathy gives beneficiaries the resources to handle the practical and emotional challenges that follow the loss of a loved one.

Empathy App

Personalized guidance

Checklists tailored to your specific needs give you step-by-step guidance for every challenge brought by loss. Whether it’s helping you understand the will or navigate the probate process, you’ll get the care you deserve.

Tools for coping

Everyone experiences grief differently. No matter what you are going through, Empathy offers emotional support resources to get you through your hardest days.

Human support

A dedicated member of Empathy’s Care Team is there to help you every step of the way. They can take tasks off your hands, handle complicated paperwork, and give you tailored care and guidance.

*Empathy is not affiliated with New York Life and provides this service at no cost to you.

Additional Resources

If you need help understanding your role as an executor or beneficiary, finding bereavement resources, or accessing your benefits in any way, we can help guide you through the links below.

Helping you through this difficult time.

Whether you need emotional support, or assistance with some of the decisions that need to be made, this may help provide much needed guidance.



After a loved one dies.

Explore the ways children grieve and read about tips that parents and other adults can use to support them.



FAQs concerning death benefit proceeds.

If you, or one of your loved ones, is a beneficiary of a life insurance policy, these FAQs can address many of your logistical questions and and financial concerns.