How can we help you?


Start a claim.

Submit a claim online or print a claim form and mail it back.

Start a claim

Search for a policy.

Need help finding a policy or locating any unclaimed funds? Here's how to get started.

Search for a policy

Update beneficiary info.

If you are a current policy owner, you can change the beneficiary(ies) on your existing policy in seconds.

Update beneficiary info

Support for the journey ahead.

New York Life is partnering with Empathy to help you through these next steps.*

The Empathy app guides you through everything that can arise after your loss. From funeral planning to coping with grief, we have the tools to help you manage every task.

Empathy App shown on a cell phone

Navigate complex details
Everyday tasks can be difficult after experiencing a loss. The Empathy app takes the pressure off by giving you step-by-step instructions that you can follow at your own pace.

Find comfort
Everyone experiences grief differently. Listening to audio episodes by some of the world’s greatest teachers and experts on grief can help you understand and come to terms with your loss.

Receive hands on assistance
Chat with an expert who understands what you’re going through. Empathy’s care specialists can provide you with the answers you need, or help you find local resources to guide you through everything from logistical details to difficult emotions.

* Empathy is not affiliated with New York Life and provides this service at no cost to you.

Additional Resources
If you need help understanding your role as an executor or beneficiary, finding bereavement resources, or accessing your benefits in any way, we can help guide you through the links below.

Helping you through this difficult time.

Whether you need emotional support, or assistance with some of the decisions that need to be made, this may help provide much needed guidance.

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After a loved one dies.

Explore the ways children grieve and read about tips that parents and other adults can use to support them.

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FAQs concerning death benefit proceeds.

If you, or one of your loved ones, is a beneficiary of a life insurance policy, these FAQs can address many of your logistical questions and and financial concerns.

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