Contact us
If you are a policyholder or a beneficiary and need help or information about an in-force policy, please select a product from the list below to view the correct phone number.
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Please select your product from the menu.
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Whole Life Insurance
Term Insurance
Target/Universal Life
Fixed and Income Annuities
Multi-funded Annuities
Pensions
Supplementary Contacts/Annuities
(800) 695-9873
Office Hours:
Monday - Friday:
8:00 a.m. - 7:00 p.m., Eastern Time.To access your inforce account or inforce policy information online please visit My Account.
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AARP Life Insurance
(800) 210 - 1760
AARP Certificates(800) 695 - 5165
AARP Claims
Office Hours:
Monday - Friday:
8:00 a.m. - 10:00 p.m., Eastern Time.
Saturday:
9:00 a.m. - 5:00 p.m., Eastern Time.Website:
www.nylaarp.com -
Variable Universal Life
Survivorship Variable Universal Life
Variable Annuities
VUL 2000
(800) 598-2019
Office Hours:
Monday - Friday:
9:00 a.m. - 6:00 p.m., Eastern Time.To access your inforce account or inforce policy information online please visit My Account.
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NYLIFE Securities, Inc.
(800) 695-4785
Office Hours:
Monday - Friday:
9:00 a.m. - 5:00 p.m., Eastern Time.Website:
www.nylifesecurities.com -
Mainstay Funds
(800) 624-6782
Office Hours:
Monday - Friday:
8:00 a.m. - 6:00 p.m., Eastern Time.Website:
www.mainstayinvestments.com -
Long Term Care
(800) 224-4582
Office Hours:
Monday - Friday:
8:00 a.m. - 5:00 p.m., Central Time.Website:
www.newyorklifeltc.com -
NYL Benefit Services
(800) 294-3575
Office Hours:
Monday - Friday:
9:00 a.m. - 8:00 p.m., Eastern Time.Website:
www.nylim.com/retirement -
View All
Note: "Office Hours" refers to the time period in which our Customer Service Representatives are available to assist you. This does not include Holidays or any automated systems that may be available to you over the phone during non-office hours.
