Real-time online services.

The quickest, easiest way to make changes to your New York Life account is online

Keep your account up-to-date

View your policies and make sure your account details are accurate. 

Make secure payments

Make one-time payments, set up recurring payments, and update banking information.

Verify and update beneficiaries

Ensure that as your life circumstances change, your loved ones are protected. 

Manage your account online.

If you’re already a customer or applicant, log in and take advantage of our convenient self-service options. You can also make secure, one-time payments without logging in

Call 1 (800)-225-5695

1 (212)-576-6600 Toll number alternative
Monday through Friday 8am to 7pm ET

Please note: we are experiencing heavy call volumes and long wait times.

If you have specific questions about your policy, claim, or application-our customer service experts are happy to help.

If New York Life provides benefits through our employer and you need assistance with your disability, life, or accidental death and dismemberment claim, please contact us at

If you suspect fraudulent activity is taking place, please call the fraud hotline
1-877-279-0325 or email