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Experiencing the death of a loved one can be overwhelming, especially when making important financial and legal decisions. That's why we provide two ways to start a claim - online or by mail. And if you have any questions or concerns our customer service professionals are always available.
We want to complete your claim as quickly and easily as possible.
First, download the appropriate form:
• I am the beneficiary of a life insurance policy
• I am the beneficiary of an annuity policy
If you are the beneficiary of life insurance and annuity policies, please complete both forms.
If you’re unsure about whether you are claiming a life insurance or an annuity policy, please contact a Customer Service Professional.
Mail the completed form(s) and an original death certificate to New York Life.
Mail:
New York Life
Claims & Benefits
PO Box 130539
Dallas, TX 75313-0539
Overnight mail:
New York Life
Claims & Benefits
4849 Greenville Ave, Suite 700
Dallas, TX 75206-4187
After we receive your paperwork, a dedicated New York Life professional will handle the rest.
If any additional details are needed, we will contact the beneficiary directly.
Call (800) CALL-NYL and say the word “Claims” at any time.
Our service team is available 8:00am to 7:00pm ET, Monday through Friday.
When you call, please have the following information available:
If you are unable to print and complete the forms provided above, you can begin a claim by filling out the information below. Once we review your information, we will send you a claim kit in the mail or contact you.
Please include your policy number or numbers if you know them. This helps us verify your claim quicker.
Unfortunately, we are unable to assist you regarding your request.
Please contact the following office for assistance:
AARP
NEW YORK LIFE INS CO
PO BOX 30712
TAMPLA FL 33630-3712
1-800-695-5164
https://www.nylaarp.newyorklife.com
Unfortunately, we are unable to assist you regarding your request.
Please contact the following office for assistance:
Northern Trust
PO Box 75905
Chicago IL 60675-5905
1-800-628-5817
Unfortunately, we are unable to assist you regarding your request.
Please contact the following office for assistance:
Mainstay Annuities
51 Madison Ave Room 652
New York NY 10010
1-800-762-6212
Unfortunately, we are unable to assist you regarding your request.
Please contact the following office for assistance:
New York Life Group Annuities/Policies
169 Lackawanna Ave
Parsippany NJ 07054
1-800-695-0462
Unfortunately, we are unable to assist you regarding your request.
Please contact the following office for assistance:
NYLIFE Securities
335 Madison Ave Ste 200
New York NY 10017
1-800-695-4785
Unfortunately, we are unable to assist you regarding your request.
Please contact our office for assistance, so that we may transfer your call to the proper department.
1-800-695-1314 Dallas Service Center
1-800-695-9873 Cleveland Service Center
Unfortunately, we are unable to assist you regarding your request.
Please contact the following office for assistance:
Advanced Market Network
51 Madison Ave, Room 652
New York NY 10010
1-866-695-3289
Unfortunately, we are unable to assist you regarding your request.
Please contact the following office for assistance:
Advanced Market Network
51 Madison Ave, Room 652
New York NY 10010
1-866-695-3289