Our thoughts go out to all our policyholders affected by recent severe weather events. If you have any questions regarding your policy, please contact your New York Life agent or call New York Life directly at 1-(800)-225-5695.
We're here to help you file your claim as quickly and easily as possible, online or by mail. If you have any questions or concerns, our customer service professionals are always available.
To initiate your claim online, we’ll ask you a few questions about your loved one, the circumstances of their passing, and details about yourself. After the claim is submitted, we will contact the beneficiary directly if we need additional details.
To make the process easier, please have the following information ready:
To initiate your claim by mail, simply download and complete the appropriate form, then mail it to New York Life. After we receive your paperwork, a dedicated New York Life professional will handle the rest. If any additional details are needed, we will contact the beneficiary directly.
First, download the appropriate form:
I am the beneficiary of a life insurance policy
I am the beneficiary of an annuity policy
Please complete both forms if you are the beneficiary of both a life insurance policy and an annuity policy. If you are not sure about which claim form to use, please contact a Customer Service Professional.
Mail:
New York Life
Claims & Benefits
PO Box 130539
Dallas, TX 75313-0539
Overnight mail:
New York Life
Claims & Benefits
5005 Lyndon B Johnson Fwy, Suite 1800
Dallas, TX 75244-6199
Call (800) CALL-NYL and say the word “Claims” at any time.
Our service team is available 8 am to 7 pm ET, Monday through Friday.
When you call, please have the following information available:
If you are unable to print and complete the forms provided above, you can begin a claim by filling out the information below.
This helps us verify your claim quicker.
View a PDF of frequently asked questions concerning death benefit proceeds.