Experiencing the death of a loved one can be overwhelming, especially when making important financial and legal decisions. That's why we provide two ways to start a claim - online or by mail. And if you have any questions or concerns our customer service professionals are always available.
We want to complete your claim as quickly and easily as possible.
First, download the appropriate form:
If you are the beneficiary of life insurance and annuity policies, please complete both forms.
If you’re unsure about whether you are claiming a life insurance or an annuity policy, please contact a Customer Service Professional.
Mail the completed form(s) and an original death certificate to New York Life.
Mail:
New York Life
Claims & Benefits
PO Box 130539
Dallas, TX 75313-0539
Overnight mail:
New York Life
Claims & Benefits
4849 Greenville Ave, Suite 700
Dallas, TX 75206-4187
After we receive your paperwork, a dedicated New York Life professional will handle the rest. If any additional details are needed, we will contact the beneficiary directly.
When you call, please have the following information available:
If you are unable to print and complete the forms provided above, you can begin a claim by filling out the information below.
This helps us verify your claim quicker.