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NYLIFE Securities
MainStay Mutual Funds
Retirement Plan Services

Need help?

1 (800) CALL.NYL
1 (800) 225-5695

9a.m. - 7p.m. EST
Monday - Friday

 

Initiate a request.

To start the claim process, please submit the form below. Include the policy number(s) if you're able, as this helps us verify the claim faster.

Please enter a valid policy number of at least 8 characters.
Policy numbers do not contain symbols and should contain at least 8 characters. Please re-enter a policy number containing numbers or a combination of letters and numbers containing at least 8 characters.
Thank You! Please complete and submit the form.

Unfortunately, we are unable to assist you regarding your request.

Please contact the following office for assistance:

AARP
NEW YORK LIFE INS CO
PO BOX 30712
TAMPLA FL 33630-3712

1-800-695-5164
https://www.nylaarp.newyorklife.com

Unfortunately, we are unable to assist you regarding your request.

Please contact the following office for assistance:

Northern Trust
PO Box 75905
Chicago IL 60675-5905

1-800-628-5817

Unfortunately, we are unable to assist you regarding your request.

Please contact the following office for assistance:

Mainstay Annuities
51 Madison Ave Room 652
New York NY 10010

1-800-762-6212

Unfortunately, we are unable to assist you regarding your request.

Please contact the following office for assistance:

New York Life Group Annuities/Policies
169 Lackawanna Ave
Parsippany NJ 07054

1-800-695-0462

Unfortunately, we are unable to assist you regarding your request.

Please contact the following office for assistance:

NYLIFE Securities
335 Madison Ave Ste 200
New York NY 10017

1-800-695-4785

Unfortunately, we are unable to assist you regarding your request.

Please contact our office for assistance, so that we may transfer your call to the proper department.

1-800-695-1314 Dallas Service Center
1-800-695-9873 Cleveland Service Center

Unfortunately, we are unable to assist you regarding your request.

Please contact the following office for assistance:

Advanced Market Network
51 Madison Ave, Room 652
New York NY 10010

1-866-695-3289

Unfortunately, we are unable to assist you regarding your request.

Please contact the following office for assistance:

Advanced Market Network
51 Madison Ave, Room 652
New York NY 10010

1-866-695-3289


Contact Information

A Death Benefits Proceeds form will be sent to you only if you are the beneficiary or the beneficiary's authorized representative (such as an attorney or as a guardian for a minor). A letter is required from an authorized representative stating that he/she is representing the beneficiary. 

If you are not the beneficiary or beneficiary's authorized representative, please be assured that we will search our policy records. In the event that the deceased insured had a policy with us, we will begin the claim process and contact the beneficiary listed on our policy records.

Funeral Home Information

Providing the information below may help expedite the processing of the claim.

Other Information

* = required

Additional resources

Click below to download FAQs concerning death benefit proceeds.