New York Life hires Orla Nixon as Head of Group Benefit Solutions Claim Operations.

New York Life  |  April 15, 2024

NEW YORK - New York Life Group Benefit Solutions (GBS) today announced the appointment of Orla Nixon, a leader with nearly three decades of claim operations experience, as Vice President, Head of Claim Operations. In this role, Ms. Nixon will lead GBS Claim Operations, responsible for overseeing claims strategy, optimizing operations, and ensuring excellence in service delivery for group disability, life, waiver and voluntary benefit claims. She will report to Scott Berlin, Senior Vice President of New York Life’s Group Insurance Businesses.

"We are excited to welcome Orla to New York Life Group Benefit Solutions," said Berlin. "Her experience strengthening claim operations through a customer-focused lens makes her the ideal candidate to lead the team as we continually drive to elevate our customers’ experience. We look forward to the impact she will undoubtedly make."

Throughout her career, Ms. Nixon has overseen short-term disability, long-term disability, absence management, life, and waiver claim operations. She has also led clinical, vocational, quality, and compliance teams. Her most recent role was Assistant Vice President, Group Benefits Claims, Long-Term Disability at The Hartford. Prior, she served as Senior Director of Claims at Aetna before its acquisition by The Hartford.

"I am thrilled to join the team at New York Life Group Benefit Solutions,” said Ms. Nixon. “Every claim decision directly impacts peoples’ lives. That’s why I’m eager to contribute my expertise, reinforcing our commitment to service excellence and honoring New York Life’s enduring legacy of 'being here for good.’”

Ms. Nixon is a Fellow at the Life Office Management Association and at the International Claim Association.

Ms. Nixon succeeds Pete Sailor who is rejoining New York Life’s Office of the General Counsel where he will continue to serve as an advisor to the GBS executive team.


New York Life Group Benefit Solutions ( is a division of New York Life Insurance Company (, a Fortune 100 company founded in 1845, the largest1 mutual life insurance company in the United States and one of the largest life insurers in the world. Headquartered in New York City, New York Life’s family of companies offers life insurance, retirement income, investments, and long-term care insurance. New York Life has the highest financial strength ratings currently awarded to any U.S. life insurer from all four of the major credit rating agencies.New York Life Group Benefit Solutions leverages New York Life's extensive resources and industry-leading expertise to provide a tailored, supportive, and connected benefits experience. New York Life Group Benefit Solutions provides a range of insurance products and services tailored to meet the needs of businesses and their employees, including several leave management products under the New York Life Absence AssistSM product suite, Life and AD&D Insurance, and Voluntary Benefits.

New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in NY and does not conduct business in NY. Product availability may vary by state and is subject to change. Voluntary benefit products are not available in New York.

1 Based on revenue as reported by “Fortune 500 ranked within Industries, Insurance: Life, Health (Mutual),” Fortune magazine, 6/5/2023. For methodology, please see

2 Individual independent rating agency commentary as of 11/17/2023: A.M. Best (A++), Fitch (AAA), Moody’s Investors Service (Aaa), Standard & Poor’s (AA+).

Go back to our newsroom to read more stories.

Media contact

Allison Scott
New York Life Insurance Company
(212) 576-4517

View all press releases