New York Life | July 11, 2022
Insurance Innovation Reporter’s “Life Accelerated” podcast recently interviewed Alex Cook, Senior Vice President and Head of Strategic Capabilities, about New York Life’s innovation efforts in support of the life insurance sales, purchase, and ongoing policy owner and beneficiary experiences. The resulting 35-minute episode is titled “Why Data Is the North Star at New York Life.”
Throughout the conversation, Alex speaks to the work underway across New York Life to drive change and modernize in support of the company’s overall mission to provide peace of mind and financial security for families. This includes enhancing New York Life’s core value proposition – the human centered guidance and advice that the company’s agents and advisors deliver – to enable clients and their families to protect what matters most and also prosper over the long-term.
Topics addressed include:
To close the conversation, podcast host and Insurance Innovation Reporter Executive Editor Anthony O’Donnell explains:
“It would be hard to find a more authoritative speaker on strategy than Alex Cook, given his career experience and the range of his responsibilities. I found myself reflecting on his reference to the innovator's dilemma, where the habits of success can leave a company defenseless to technology disruptors. That's not the case at New York Life, which strikes a carefully calibrated balance between the tried and true and the innovative. Alex provides many examples, but we might look to New York Life's exploration of a range of technologies, including artificial intelligence, that make buying life insurance easier and faster all while affirming the agent and advisor roles, along with the company's core values.”
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