Jason Kary is Head of Service at New York Life. In this role, he oversees a team of 2,300+ service professionals, across 170+ locations, who share a single core purpose—to be there for our policy owners and agents whenever and wherever they need us.
Jason joined New York Life in May 2015. Most recently, he led the Shared Services organization in Service, comprised of the training and development, knowledge management, experience improvements, change management, project and portfolio management, data insights, workforce planning, strategy, digital customer experience delivery, and strategic partnerships teams. Collectively, these functions enabled and empowered front-line service professionals to fulfill on the needs of our clients and agents over the entire customer lifecycle – from application to relationship management to claims and benefits.
Prior to New York Life, Jason held leadership roles with Capital One Financial, Johnson & Johnson, and General Electric. During his 20+ year career, his areas of focus have included operations and data analysis, customer experience, sales and service strategy, process improvement, operations strategy, and supply chain management. Jason became a certified Six Sigma Black Belt with General Electric.
Jason earned a Bachelor of Science degree in Mechanical Engineering from Pennsylvania State University, a Master of Science degree in Engineering Systems from the Massachusetts Institute of Technology (MIT), and a Master of Business Administration from the MIT Sloan School of Management.
Go back to our newsroom to read more stories.