New York Life Group Benefit Solutions’ Matt Marze featured in article discussing AI

New York Life | February 17, 2026

While many companies failed to gain returns on their AI investments in 2025, Marze talks about how New York Life enabled GBS to succeed.

Matt Marze, CIO for New York Life Group Benefit Solutions, was interviewed for an article on CIO.com called “2026: The year AI ROI gets real.” The article discusses how businesses are trying to gain real returns from their investments in AI, coming off a year where 95% of companies’ AI implementations failed to generate real returns.

Marze, meanwhile, discussed how GBS was able to buck this trend by carefully planning deployments around anticipated value.

“We started our AI journey with a call to action in December 2023 by the CEO, and from the start we wanted to be a technology, data and AI company to drive unparalleled experiences for our customers, partners and employees. So, all along, the value question, the ROI, was very top of mind,” Marze said.

Marze credited New York Life’s ongoing commitment to modernization as helping ensure AI projects deliver returns. “We built a foundation, and that put us in a good position to capitalize on AI,” he said.

Read the entire article here.