Innovation stories | New York Life

Innovation

New York Life employees at Ignite AI Learning Week

Ignite AI Learning Week sparks momentum across New York Life

Thousands of employees participated in hands-on learning experiences that built AI skills and sparked innovation.

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A person typing on a keyboard with an AI symbol

AI is not the goal — value is

AI-driven transformation is no longer about incremental efficiency gains, but about re-architecting legacy businesses.

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Deepa Soni at Time100 AI Leadership Forum

Deepa Soni shares New York Life’s AI strategy at TIME100 AI Leadership Forum

New York Life’s chief information officer discussed responsible AI adoption, business innovation and the future of customer experiences.

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New York Life’s Scott Berlin discusses human-centered AI transformation and the future of work

In a TechTarget interview, the New York Life Group Benefit Solutions leader shares how artificial intelligence and digital agents can elevate employee roles and improve customer experiences.

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New York Life spotlights AI transformation at IBM Think conference

At IBM Think 2026, Scott Berlin and Ridhika Nayar shared how New York Life is applying AI and financial discipline to strengthen experiences and drive unparalleled value.

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