Newsweek recognizes New York Life for 'America’s Best Customer Service.'

New York Life | September 27, 2022


New York Life recently ranked among the best companies for customer service in Newsweek’s annual “America’s Best Customer Service” list. The company appeared in the third and fifth positions of the Retirement Planning Solutions and Life Insurance categories, respectively.

“As a mutual company, we operate for the benefit of our policy owners with an unyielding commitment to being there when they need us most,” said Aaron Ball, senior vice president and co-head of the Foundational Business, New York Life. “The caring support of a dedicated team of service professionals across New York Life, along with our 12,000 financial professionals, not only help our clients achieve peace of mind and financial security, but make this type of recognition possible.” 

America’s Best Customer Service brands were selected based on an independent survey from a vast sample of more than 30,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family, as well as assess brands in the following areas: quality of communication, professional competence, range of services, customer focus, and accessibility. A total of 200,000 customer evaluations were collected.

The results provided information about brick & mortar, online retailers, and service providers from 166 categories.

Click here to see the complete ranking on Newsweek and learn more about the methodology here.


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Media contact

Lacey Siegel
New York Life Insurance Company
(212) 576-7937